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Exam profile: 646-096 (CRM Express for Account Managers)

The vendor of the 646-096 CRMAM (CRM Express for Account Managers) exam is Cisco.

Cisco 646-096 Certification credit: When you pass the Cisco 646-096 CRMAM (CRM Express for Account Managers) exam you don't earn credit towards any Cisco Certification as the 646-096 CRMAM exam is an Additional Proctored Exam.

Cisco 646-096 Description of exam: The Cisco 646-096 CRMAM exam is an Additional Proctored Exams for Validating Knowledge and not for Cisco Career Certification. When you pass the Cisco 646-096 CRMAM (CRM Express for Account Managers) exam you certify that you have important knowledge and skills necessary to install integration between Cisco CallManager Express and Microsoft Customer Relationship Management (CRM) software.

Cisco 646-096 Available time: You have more or less 60 minutes to complete the exam and is available in English only.

Cisco 646-096 Questions to answer: The Cisco 646-096 CRMAM (CRM Express for Account Managers) exam consists of approximately 45-55 questions and the exam has a difficulty of 3/5 using a scale of 1-5.

Cisco 646-096 Cost of exam: The exam prices can fluctuate so contact your nearest exam testing centre and acquire the prices from them.

TestKing - Cisco 646-096 Offers Industry's Best Cisco 646-096 Certification and Study Guides

Cisco 646-096 Skills considered

Exam Subject 1 : Identify customer environments where Microsoft CRM is an appropriate solution

Describe the types of businesses where a CallManager Express/CRM solution can be successfully installed

Describe customer business needs that can be met with a CRM solution

Determine the CRM feature that applies to the customer business environment (Sales, customer service, Professional services)

Evaluate the customers currently installed network systems to determine if CRM can be successfully integrated

Exam Subject 2: Describe the benefits of the Cisco CallManager Express integration with Microsoft CRM

Describe the benefits of Microsoft CRM to the customer's business

Explain the features provided by the Cisco middleware

Describe the benefits of the combined CCME/CRM solution

Describe the competitive advantages of a Cisco/Microsoft solution over other available products

Exam Subject 3: Qualify the customer to determine if the Cisco/Microsoft solution is a good fit

Estimate the equipment, software and support required to provide a Cisco/Microsoft solution that meets the customer requirements

Determine the customer's level of commitment to installing a CRM/CCME solution

Describe the Cisco financing tools available

Explain the process of installing and configuring the Cisco middleware

Determine the method to engage a Microsoft CRM reseller

Determine long term maintenance and support requirements

Cisco 646-096 Preparation and Study Tips: You can obtain a high quality Cisco 646-096 CRMAM (CRM Express for Account Managers) study guide from TestKing. Testking also provides you with 646-096 practice exams, 646-096 training, 646-096 practice tests and 646-096 exam questions. There are other resources available like free braindumps and study notes which can be located at mcsebraindumps.com.